Arkonline are licenced by "Department of Agriculture, Food and the Marine, Internet Licence No: INT/OY/030" to sell Animal Remedies designated 'LM' and 'CAM' online to the general public.

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Terms and Conditions

Acceptance

Goods are only supplied on the condition that the purchaser has read and fully accepted our Terms of Trading as detailed below. The placing of an order is deemed as confirmation that the customer has accepted our terms and conditions of sale.

Title of goods

The property in the Goods shall not pass to any persons or companies until all monies owed to ARKOnline.ie have been paid in full. Until such time, the customer must bear all risks and shall insure those goods against loss or damage. ARKOnline.ie shall be entitled, at any time, to repossess the goods whether with or without notice and ARKOnline.ie and its employees or agents shall have the right to enter upon the premises of the customer for the purposes of effecting such repossessions.

Disclaimer

The use of this website is entirely at your own risk. ARKOnline.ie will not accept any liability for loss, disruption or damage to your computers data that may occur during the use of this website. The decision to purchase any items from this website ultimately lies with the customer and we cannot be liable for any consequences relating to products purchased from ARKOnline.ie website.

The information provided on the product label should be read carefully prior to use, as we can accept no liability for the misuse of any of our products. Generally all products should be kept out of reach of children and stored as instructed. In case of accidental ingestion you should immediately consult a physician. While every effort is made to be accurate with the information as presented no responsibility or liability is accepted for any damages resulting from the use of this web site or from the use of information or products contained on this web site.

Always seek the help and advice of a veterinary surgeon regarding all medical diagnosis concerning your horse's health. None of the products sold by ARKOnline.ie are meant to substitute veterinary medical advice or care. If a problem arises with your animal and you are unsure how to proceed, we strongly recommend that you seek veterinary attention as soon as possible. All products sold for use with specific animals, must only be used on the specific animal and used in accordance with the manufacturers instructions on the labels, ARKOnline.ie will not be held responsible for any misuse of products sold from the website.

Always check with your governing body to make sure that none of the products contravene their rules concerning prohibited substances.

This web site is as accurate and up to date as possible but please remember that prices and products do vary from time to time. ARKOnline.ie will endeavour to ensure that the information provided on this site is at all time correct and up to date, however an occasional error is inevitable. ARKOnline.ie will not honour presented prices that are typographically incorrect.

Due to the variety of styles and colours, ARKOnline.ie cannot guarantee that the item you order is the exact item shown in the corresponding picture. Often times, the same image will be used to represent all variations of the same product. Also, manufacturers may change labelling, packaging and product design before we are able to update this web site for accuracy.

All products offered on the website are sold subject to availability and may be withdrawn at any time.

Modification of terms

We reserve the right to change the terms of use or policies regarding the use of the website (including, in particular, those relating to price or availability) at any time and to notify you by posting an updated version of the terms of use on the Website. We reserve the right to alter or change any promotion at any time being run by ARKOnline.ie.  

General

We shall not be liable for any failure to perform any of our obligations under these terms and conditions which is caused by circumstances beyond our reasonable control including, but not limited to any force majeure incident. Our failure to exercise or enforce any right or provision of the terms of use shall not constitute a waiver of such right or provision unless acknowledged and agreed to by us in writing. The section titles in the terms of use are solely used for the convenience of the parties and have no legal or contractual significance.

Laws

The terms of use shall be governed by and construed fully in accordance with the laws of Ireland. You and we agree to submit to the exclusive jurisdiction of the courts located in Ireland. If any provision(s) of the terms of use is held by a court of competent jurisdiction to be contrary to law, then such provision(s) shall be construed, as nearly as possible, to reflect the intentions of the parties with the other provisions remaining in full force and effect.

Delivery Policy

All orders placed with ARKOnline.ie are packed and sent out from our central warehouse within 5 business days after the order is made. Our aim is to send out all orders within 72 hours. Please allow up to 28 days for products that are out of stock. Please note that shipments cannot be delivered to post box addresses. All orders are sent by courier with recorded delivery. Delivery addresses must have an occupant for expected delivery dates otherwise extra charges may apply should order have to be resent due to nobody at delivery address.

Delivery Times

You should expect to receive items bought online from ARKOnline.ie within 3-5 working days. Where there is a delay we will contact you to let you know.

Delivery Charges

Standard

We offer FREE STANDARD DELIVERY to all customers in the Republic of Ireland and Northern Ireland (Please select United Kingdom(Northern Ireland) as address) on all orders over the value of €50.00* Standard Rates for orders less than 20 Kg

ZONE Rate FREE DELIVERY
Republic of Ireland & Northern Ireland €6.00 Over €50.00*
Mainland UK €10.00 Over €100.00*

*Excludes orders containing feed

Overweight

Delivery Charges for overweight orders or any order containing feed products

A delivery surcharge applies to any order containing feed items due to the high cost of transporting overweight items. The delivery charges for overweight orders are as follows.

ZONE MIN WEIGHT MAX WEIGHT RATE
Republic of Ireland 0kg 20kg 6.00
Republic of Ireland 21kg 80kg 13.50
Republic of Ireland 81kg 400kg 38.00

For details of charges outside of this range please contact us directly at info@arkonline.ie

Returns Policy

If you wish to return or replace your purchase, we are happy to accept returns provided that the goods are unused, are not damaged, in their original packaging and within 14 days of receiving them. Goods that are received after 14-days and are found to be faulty will only be redeemed by a credit note. Goods delivered carriage Free of Charge will be subject to a carriage charge if returned for refund.

* All damages or wrong orders must be reported to us within 7 days of receipt of goods to be eligible for a refund.*

If you continue to use a product after finding a fault, it is assumed that you are accepting the goods in their damaged state and we will therefore not accept them as a return.

Refunds will be made on receipt of returned goods and credited by the same method as the original payment or by way of online credit depending on the choice of the customer.

Items are returned at customer's own expense and it is strongly recommended that you obtain proof of postage and/or insurance for the items posted, as ARKOnline.ie accepts no responsibility for lost or damaged items. However, if any returned goods are found to be faulty, the cost of postage will be refunded in full.

Please be informed that returned goods will not be accepted unless they are clean and dry due to the Health and Safety at Work Act 2005. Any items returned to us in this state will be returned at your cost for cleaning before any further action can be taken.

Due to Health and Safety requirements, riding hats and skullcaps are not included in the returns policy and will not be accepted. This does not, however, affect your statutory rights.

In some circumstances, manufacturers may wish to examine the goods for their own records and therefore, replacements may not be sent out until it is deemed that the original goods were defective.

Where goods are returned due to the customer selecting an incorrect size and requiring an exchange for the appropriate size instead of a refund, the goods are returned at the expense of the customer (as stated above) and an additional carriage fee is incurred by the customer.